A quiet cost
A call that rings out doesn't wait. It goes to voicemail nobody returns, or it books with the clinic down the road. Every one of them was a patient who had already decided to come in. Move the sliders to match your clinic.
78%
of patients book with whoever responds first.
The clinic that picks up wins the appointment — being the better clinic doesn't help if the phone rings out.
Unanswered during treatments, after hours, or over lunch.
Revenue from a typical appointment, not just the deposit.
Used to estimate how many missed calls would have booked.
Estimated revenue lost
$1,512
Per week
$6,547
Per month
$78,624
Per year
That's around 5.4 bookings a week — the bookings an AI receptionist would be catching for you.
How it works
01
A patient rings your clinic's number, or texts it, at any hour. Same number, either way.
02
It asks what they're after, who they've seen before, and checks your actual live availability while they're on the line.
03
Books straight into your diary — the right treatment, the right practitioner, the right duration, automatically. No double-booking, no manual entry.
04
Confirmation text sent the moment it's booked — plus automatic appointment reminders and rebooking nudges afterwards, so appointments stay on track and past clients get invited back, without your staff lifting a finger.
What it does
Not a voicemail, not a phone menu. A voice that knows your treatments and can finish the booking.
It calls them back, too
Every treatment has its own window. Dermadesk watches the calendar, and when a patient is coming due without a booking already in the diary, it sends a text at the right moment with a link straight to your live availability. Anti-wrinkle at twelve weeks, skin needling at four, filler at nine months — your intervals, your wording.
Sent · 11 weeks 5 days after last visit
Hi Amelia, it's Whitfield Skin Studio — you're about due for your anti-wrinkle top-up. Here's the diary if you'd like to pick a time: book.whitfieldskin.com.au
Skipped automatically if she already has an appointment booked.
What you see
Handing over the phone shouldn't mean losing track of who called. Every call and text leaves a written record, and anything that needs a person is pushed to your team rather than sitting in a queue waiting to be noticed.
A short digest each morning tells you what came in overnight — what was booked, what was moved, and what's waiting on a callback.
Needs a callback
Sarah M. — asked whether filler is suitable alongside a medication she's taking. Not answered; flagged for a practitioner.
Trust and compliance
A general-purpose booking bot doesn't know that cosmetic injectables carry rules. This one was built for clinics like yours, and the limits are written into how it answers.
In line with AHPRA guidance on cosmetic procedures for minors, it won't proceed with the booking. It flags the call for a practitioner to ring back instead.
Suitability, dosage and cost for injectables need a practitioner assessment in person. It says so plainly and routes the question to your team.
If a caller describes a medical emergency, it recognises it and tells them to call 000 rather than trying to handle it or book them in.
Already know your CRM? Tell us on the demo call and we'll let you know if we can connect to it.
More integrations being added all the time.
Pricing
Every clinic is different — pricing is based on your call and text volume, so you only pay for what your clinic actually needs.
Who's behind it
Dermadesk is a small Melbourne team working with one industry only. That's deliberate — the rules a cosmetic clinic answers the phone under are specific, and a general-purpose booking bot doesn't know them.
We set every clinic up ourselves rather than handing over a login and wishing you luck, and you'll speak to the person who built it. If we can't make it work for your clinic, we'll say so on the call.
Questions
No. It's built to sound like a receptionist having a conversation — a natural Australian voice, varied phrasing, ordinary acknowledgments. It doesn't read out numbered menus or ask callers to press one for bookings. Book a demo and ring it yourself before you commit to anything.
It hands over rather than guessing. Medical questions, emergencies and under-18 injectable requests are recognised and routed to your team with the context of what was asked, so a practitioner can follow up properly.
No — it catches the calls they can't get to. Your team is with clients, on lunch, or gone home; those are the calls Dermadesk answers. It also takes the routine booking and rescheduling traffic off their hands, so the time they do spend on the phone goes to the patients in front of them.
It reads your live calendar every time, immediately before confirming. If your team blocks out an afternoon or a slot fills in person, Dermadesk is working off that same current diary — so it can't offer a time that's already gone.
All text messages and calls are processed through secure, enterprise-grade infrastructure providers under formal data processing agreements, and handled in accordance with the Privacy Act 1988 and the Australian Privacy Principles. Your data is not used to train third-party AI models.
Book a demo
Before your demo call, we set the AI up with your actual treatment menu. Call in and ask it anything a real patient would — book, reschedule, ask about a treatment — and hear exactly how it'll sound for your clinic.
Prefer to talk first? hello@dermadesk.com.au
Melbourne based, working with clinics across Australia.